Feature
Automated Follow-Up for Small Businesses — Stops on Reply
Set the chase up once. It runs on every inquiry after that, and stops the moment the person replies.
How a sequence works
A sequence is a series of messages with waits between them. Something immediate, something the next morning, something a few days later. Each step goes by text or email, in the customer’s own working hours.
- A three-day wait survives a restart — it is held in the database, not in memory
- Quiet hours in the customer’s own timezone, correct across a clock change
- Nobody is ever messaged twice, even with two servers running
- Anyone who unsubscribes is skipped before every send, on every channel
The part most tools get wrong
A reply stops everything for that person, immediately, across every channel. You never have to remember to stop chasing somebody who has already answered — and being chased afterwards is the fastest way to lose the work you had already won.
What it costs to run
Nothing per action. You connect your own email and SMS accounts and pay those providers directly for the messages. There is no charge for the wait, the branch, or the step.
Questions
What happens if somebody replies halfway through?
Everything stops for that person straight away, on every channel. The conversation moves to your inbox for a human to answer.
Will it message people at night?
No. Steps due inside your quiet hours wait until the window opens, in the contact’s own timezone. They are held, never dropped.
Can a message be sent twice?
No. Three independent safeguards prevent it, including a database constraint that holds even if two servers process the same step at the same instant.